Frequently Asked Questions

Re-markt offers a diverse range of products, including electronics, home and garden items, hobbies, and more. Explore our various categories for a wide selection.

Our inventory includes a mix of retoure, new, and overstock items. Each product undergoes a quality check, ensuring it meets our high standards.

If a product is not listed on our website, unfortunately, it's currently not in stock. Our website is regularly updated to reflect our current inventory.

We strive to process and ship orders promptly to ensure you receive your items in a timely manner. Typically, order processing takes 1 business day. Once your order is processed, shipping times may vary depending on your location. Standard DHL shipping within Germany generally takes 1-3 business days. Premium International Shipping is provided for all orders within the EU. All other International shipments are made with Standard International Shipping. The delivery time varies according to your country or region. See here our Shipping Information.

Yes, you'll receive a confirmation email with tracking information once your order is on its way. For more specific details about your order's status or shipping times, you can check the shipping provider website or contact our customer support team. We ensure a transparent and reliable shipping process.

We apologize for any inconvenience. Unfortunately, we have no control over the delivery time once DHL has collected our packages. Normally delivery can be expected within the designated times. In some cases though, it may take longer. Please check your delivery status on the courier website for the most up-to-date information. If an item is not delivered on time, contact our customer support with your order number for assistance in tracking your delivery.

Yes, we have a hassle-free return policy. If you're not satisfied with your purchase, domestic customers can return it within 30 days of receiving the article. Customers residing in EU countries can return your order within 14 days of receiving the article. Please check our Returns Policy for more details.

Returns are processed on a daily basis, with the exception of Mondays. Once we have received your item and it is in a satisfactory condition as requested, your refund will be issued to you promptly.

In the event that your item arrived defective or not functioning properly, we're here to help. Please reach out to us as soon as possible, providing a clear description of the issue along with supporting images or videos. If the defect is within the one-month return period (14 days for EU), you can simply return the item for a refund. If the issue falls within the warranty period of 1-2 years, and you are certain that the malfunction is not due to mishandling of the product, please contact us via our website's contact page. We are committed to finding a satisfactory solution for you.

Our in-house photography accurately captures the complete contents of each product that will be included in your order. We take pride in showcasing any blemishes or imperfections on the item, ensuring full transparency throughout the purchase process. In the rare instance that you receive a product with blemishes not reflected in our imagery, please don't hesitate to contact us. Similarly, we encourage you to carefully review the product images. If, upon inspection, you find that your received order is missing any parts or accessories depicted in our imagery, please reach out to us. We are dedicated to providing a customer-friendly solution to address any oversights or discrepancies in your order. Your satisfaction is our priority, and we are here to assist you.

Warranty options vary by product. You have a legal warranty from the manufacturer of two (2) years for brand "new" and "like new" products and one (1) year if the item is "used". Details about warranties can be found on the product page.

We provide detailed product descriptions and images for retoure items, giving you a clear view of the product's condition. Transparency is key.

Our inventory is regularly updated with new products. Check back frequently for the latest arrivals and promotions.

Re-markt offers substantial savings on a variety of products. Enjoy discounts on retoure items, as well as competitive prices on new and overstock items.

Absolutely. We take our own product photos to provide an accurate representation of each item. Please keep in mind that we have some products more than once, and in this case, the article received may vary a little from the product image.

Unfortunately, we cannot say exactly when out of stock items will be available again, as we regularly receive a variety of products in large quantities. We encourage you to check back frequently to stay up to date with our latest inventory. Thank you for your understanding.

For any questions or assistance, our customer support team can be reached Monday to Friday between the hours of 8 am - 5 pm CST. To contact us, simply go to our website Contact Page. We are here to help you!

Yes, VAT is included in the product prices displayed on re-markt. The listed prices already incorporate the applicable Value Added Tax. This ensures transparency in our pricing, and there are no hidden charges at checkout. If you have specific questions about VAT or need a detailed breakdown, feel free to reach out to our customer support for assistance.

We understand the importance of VAT invoices for business transactions. To receive a VAT invoice for your purchase, please ensure that you provide your business details, including your VAT registration number, during the checkout process. Our system will generate a comprehensive VAT invoice, and you'll receive it along with your shipping confirmation. If you encounter any issues or have specific requirements, don't hesitate to contact our dedicated customer support team, and they'll be happy to assist you.

As resellers, we regrettably cannot assist you in solving any technical problems you are experiencing with your product. We advise that you please contact the manufacturer of your product directly for any troubleshooting needs.

We inspect all of our items carefully before they are listed for sale. We then assign a condition rating to each item based on its condition: Used items are rated as either; Used - Very Good, Used - Good, & Used - Very Acceptable. Returned items are listed differently to a new or brand new item.

We offer a variety of convenient and secure payment methods to ensure a seamless shopping experience. Currently, we accept the following payment options: Credit/Debit Cards: We welcome payments from major credit and debit cards, including Visa, MasterCard, American Express, and Discover. PayPal: For added flexibility, you can use PayPal for a secure and straightforward transaction. Bank Transfers: (Please note that additional processing time may be required for bank transfer payments.) Depending on your region, we may support additional local payment methods. You can review available options during the checkout process. All transactions conducted on our website are encrypted and secure to protect your financial information. If you have any specific payment-related inquiries or encounter issues during the checkout process, feel free to contact our dedicated customer support team for assistance.

While we strive to provide information on our products, our inventory's dynamic nature makes it challenging to offer specifics for each item. Unfortunately, we also lack any additional details from our suppliers. Please explore our website for available product information, images, and descriptions. Our Pro Tip is to Utilize the product EAN/GTIN during online searches, which can provide comprehensive details and helpful user reviews.

The responsibility for custom duties lies with the customer. It is essential for customers to stay informed about their package's status and coordinate with customs authorities, if necessary, for any required clearances. Please ensure you are aware of and fulfill any customs obligations related to your order.

Yes, we provide express shipping but ONLY when requested.

Absolutely! At re-markt, sustainability is our core principle. While we prioritize reusing materials in our packaging, it might not always look pristine. We appreciate your understanding as we contribute to a greener environment.