(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Right of Withdrawal
You have the right to withdraw from this contract within one month without giving any reason.
The withdrawal period is one month from the day:
• on which you or a third party designated by you, who is not the carrier, took possession of the goods, if you have ordered one or more goods as part of a single order and they are delivered together;
• on which you or a third party designated by you, who is not the carrier, took possession of the last good, if you have ordered several goods as part of a single order and they are delivered separately;
• on which you or a third party designated by you, who is not the carrier, took possession of the last partial delivery or the last item, if you have ordered a good that is delivered in several partial deliveries or pieces.
To exercise your right of withdrawal, you must inform us (Impexum GmbH, Wöllsteiner Str. 16, 55599 Gau-Bickelheim, Telephone: +49 6701 6416106, Email: kontakt@re-markt.de) by means of a clear statement (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You can use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification about the exercise of the withdrawal right before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for the additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal from this contract. We will use the same payment method for the refund that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you incur any fees for the refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.
You must return the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the 14-day period expires.
We will bear the costs of returning the goods, except for bulky items. Bulky items, whose shipping dimensions on our website exceed 120 cm in height or have 2 sides exceeding 60 cm, are excluded from the right of withdrawal. The buyer will bear the return shipping costs for these bulky items.
Additional Return Conditions
Furthermore, we reserve the right to charge a cleaning fee if the returned goods are not cleaned. The amount of this fee depends on the condition of the goods upon return. If the goods are damaged, the right of withdrawal will be denied.
Exclusion and Expiration Reasons
The right of withdrawal does not apply to contracts:
• for the supply of goods that are not pre-made and for the production of which the consumer’s individual choice or specification is decisive, or which are clearly tailored to the personal needs of the consumer;
• for the supply of goods that are liable to deteriorate or expire rapidly;
• for the supply of alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, but which can only be delivered 30 days after the conclusion of the contract and whose value depends on market fluctuations that cannot be influenced by the entrepreneur;
• for the supply of newspapers, periodicals, or magazines, except for subscription contracts.
The right of withdrawal expires early in the case of contracts:
• for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
• for the supply of goods that, by their nature, have been inseparably mixed with other goods after delivery;
• for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Specimen - revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
- To Impexum GmbH, Wöllsteiner Str. 16, 55599 Gau-Bickelheim, Email address: kontakt@re-markt.de :
- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date
(*) Cross out the incorrect option.
Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
Revocation right
You have the right to revoke this contract within one month without specifying any reasons.
The revocation period is one month with effect from the day,
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;
To exercise your right of withdrawal, you must inform us (Impexum GmbH, Wöllsteiner Str. 16, 55599 Gau-Bickelheim, Telephone number: +49 6701 6416106, E-Mail address: kontakt@re-markt.de) by means of a clear declaration (e.g. a letter sent by post, or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.
We bear the costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
- for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.